Delivery and Returns

At Bros Gym Equipments, we are committed to providing you with high-quality products and a seamless shopping experience. Here’s everything you need to know about our delivery process and return policies.


Delivery Information

Delivery Timeframes:

  • We aim to deliver your orders within 3 to 15 business days.
  • In rare cases, unforeseen circumstances may cause delays, extending delivery to 20 to 30 days. We will keep you informed if there are any significant delays.

Shipping Costs:

  • We Offer free shipping to USA, UK, Canada, Germany, Australia and many other countries. For rest locations, shipping costs vary depending on the size, weight, and destination of your order. The total shipping cost will be calculated at checkout.

Order Tracking:

  • Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor the status of your delivery.

Delivery Areas:

  • We ship to various locations. Please check at checkout to confirm if we deliver to your area.

Handling and Assembly:

  • Some gym equipment may require assembly. Detailed instructions will be included with your order to assist you in the setup process.

Returns and Refunds

Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a straightforward return policy to ensure your peace of mind.

Return Eligibility:

  • Returns are accepted within 30 days of receiving your order.
  • Items must be unused, in their original packaging, and in resalable condition.
  • Certain items, such as custom or special-order products, may not be eligible for return. Please check the product page for return eligibility.

How to Initiate a Return:

  1. Contact Us: Contact our customer service team with your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide instructions for sending the product back to us.
  3. Return Shipping: You will be responsible for return shipping costs unless the return is due to a defective or incorrect item.
  4. Refund Processing: Once we receive and inspect the returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method.

Refund Policy

If your return is approved, you will receive a full refund for the product’s purchase price. Shipping fees are non-refundable unless the return is due to an error on our part, such as shipping an incorrect or defective item.

Exchanges:

  • If you wish to exchange an item for a different size or model, please contact us. Exchanges are subject to product availability.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [insert contact email]. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a full refund.

Proof of Damage:

  • Please include photos of the damaged or defective item when contacting our support team. This helps us assess the situation and expedite the resolution process.

Bulk and Commercial Orders

For bulk or commercial orders, please note that different return policies may apply. Contact our sales team for more information about returns and exchanges on bulk purchases.


Our Promise to You

At Bros Gym Equipments, we stand by the quality of our products and want you to be completely satisfied with your purchase. Our delivery and return policies are designed to be fair and hassle-free, ensuring you can shop with confidence.


Questions?
If you have any questions about our delivery or returns policies, please contact our customer support team at [insert contact email]. We’re here to help!


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